D-Clark Kudos…

We often bitch and moan ad nauseam about bad customer service, and for the most part, we probably are justified.  Seems like the world is going to hell in a hand cart and the stuff we buy is going right along with it.

For this reason, I wanted to take a second and thank David Clark for providing some of the best customer service I have had in a while.

There has been a bunch of talk about helmets in the GA cockpit over on BCP.org, and I have posted some photos of the ProTec A-Alpha helmet I use in conjunction with my David Clark ANRs.

Well the other day as I was adjusting the mic on my headset, the boom just plum pulled out of the ear cup.  It’s really not a complicated story this, so here’s the 411.

Headset broke.  I called up Clark and explained the situation.  The woman explained that they would be shutting down for the holiday break and she knew that I would probably be wanting the set as quickly as possible.  I told her I was in Boston and she quickly let me know that if I wanted to come out to their factory, they would handle it while I waited.

I did just that… and w/in 30 min, I was driving away with what was basically a new headset.  Thanks D.C.  You didn’t have to handle it that way, but you did, and it’s appreciated.  I’ve been brand loyal since my first lesson in 1995, and I will continue to do so.  Customer service makes a difference!