D-Clark Kudos…

DC_2

We often bitch and moan ad nauseam about bad customer service, and for the most part, we probably are justified.  Seems like the world is going to hell in a hand cart and the stuff we buy is going right along with it.

For this reason, I wanted to take a second and thank David Clark for providing some of the best customer service I have had in a while.

There has been a bunch of talk about helmets in the GA cockpit over on BCP.org, and I have posted some photos of the ProTec A-Alpha helmet I use in conjunction with my David Clark ANRs.

DC_1

 

Well the other day as I was adjusting the mic on my headset, the boom just plum pulled out of the ear cup.  It’s really not a complicated story this, so here’s the 411.

Headset broke.  I called up Clark and explained the situation.  The woman explained that they would be shutting down for the holiday break and she knew that I would probably be wanting the set as quickly as possible.  I told her I was in Boston and she quickly let me know that if I wanted to come out to their factory, they would handle it while I waited.

I did just that… and w/in 30 min, I was driving away with what was basically a new headset.  Thanks D.C.  You didn’t have to handle it that way, but you did, and it’s appreciated.  I’ve been brand loyal since my first lesson in 1995, and I will continue to do so.  Customer service makes a difference!

(Visited 65 times, 1 visits today)